Privacy Policy

Last Updated: November 14, 2024

1. Introduction

Welcome to Help-Flex. We are committed to protecting the privacy of our users, including personal assistants, clients, and visitors to our platform. This Privacy Policy explains how we collect, use, store, and protect your personal information while using Help-Flex’s services, including our AI-enhanced personal assistant matching platform.

2. Information We Collect

2.1 Personal Assistant Information

  • Professional profile information
  • Work experience and qualifications
  • Skills and specializations
  • Contact information
  • Background check results (where applicable)
  • Performance metrics and ratings
  • AI assistance preferences and settings

2.2 Client Information

  • Contact information
  • Service preferences and requirements
  • Payment information
  • Communication history
  • Service usage patterns
  • Assistant matching preferences

2.3 Automatically Collected Information

  • Device information
  • IP addresses
  • Browser type
  • Usage patterns
  • Cookies and similar technologies
  • AI interaction data
  • Platform analytics

3. How We Use Your Information

Help-Flex uses collected information to:

  • Match personal assistants with suitable clients
  • Enhance our AI-powered assistance features
  • Process payments and transactions
  • Improve our services and user experience
  • Ensure platform security
  • Communicate important updates
  • Comply with legal obligations

4. AI Technology Usage

4.1 AI Enhancement Features

Help-Flex utilizes artificial intelligence to:

  • Optimize matching between assistants and clients
  • Enhance personal assistant capabilities
  • Analyze performance and satisfaction metrics
  • Improve service quality
  • Provide real-time assistance recommendations

4.2 AI Data Processing

  • All AI processing follows strict privacy guidelines
  • Personal data used for AI training is anonymized
  • Users can opt out of AI enhancement features
  • Regular audits of AI systems for privacy compliance
  • Transparent AI decision-making processes

5. Data Sharing and Disclosure

Help-Flex may share your information with:

  • Matched clients or personal assistants (as necessary for service delivery)
  • Payment processors
  • Legal authorities (when required by law)
  • Service providers who assist our operations

We do NOT sell your personal data to third parties.

6. Data Security

Help-Flex implements robust security measures including:

  • End-to-end encryption for sensitive data
  • Regular security audits
  • Secure data storage systems
  • Access controls and authentication
  • Regular security training for staff
  • Real-time monitoring for suspicious activities

7. Your Rights and Choices

You have the right to:

  • Access your personal information
  • Request data correction
  • Delete your Help-Flex account
  • Opt out of marketing communications
  • Limit AI data processing
  • Export your data
  • Lodge privacy complaints

8. Data Retention

Help-Flex retains your information for:

  • Active accounts: Duration of account existence
  • Inactive accounts: 24 months post-last activity
  • Legal requirements: As required by applicable laws

9. International Data Transfers

If we transfer your data internationally, we ensure:

  • Compliance with applicable data protection laws
  • Appropriate safeguards are in place
  • Transparent communication about transfers

10. Children’s Privacy

Help-Flex’s service is not intended for users under 18 years of age. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this policy periodically. Help-Flex will notify users of significant changes via:

  • Email notifications
  • Platform announcements
  • Website updates

12. Contact Us

For privacy-related questions or concerns:

13. Data Protection Officer

Our Data Protection Officer can be contacted at: dpo@help-flex.com

14. Additional Rights for EU Users

For users in the European Union, additional rights under GDPR include:

  • Right to data portability
  • Right to restrict processing
  • Right to object to processing
  • Right to lodge complaints with supervisory authorities

15. California Privacy Rights

California residents have additional rights under CCPA, including:

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to say no to the sale of personal information
  • Right to access personal information
  • Right to equal service and price

For detailed information about our use of cookies and similar technologies, please see our separate Cookie Policy at help-flex.com/cookie-policy.